University of Oregon

Day in the Life of a Progressive Insurance Claims Adjuster


By Thuy Phan, University of Oregon 2011 Alumni

Greetings my fellow Ducks. I cannot believe it has only been 6 months since I graduated from University of Oregon! Time has been flying by since I began my career journey as a claims adjuster with Progressive Insurance.

How I began my Progressive Journey

I met a Progressive recruiter during my senior year at an information session they held on campus. I liked the fact that Progressive was very forward in hiring new people and allowed students plenty of opportunities to address their questions and concerns. As a General Science Major I never thought I would explore a career in Insurance, but I quickly learned the opportunities available at Progressive were the right fit for me!

Typical Day as a Progressive Claims Adjuster

As a claims adjuster, you’re investigating auto accidents of Progressive insurers. You’re responsible for building relationships with customers, resolve coverage issues; determine liability and documenting activity on each claim to resolve as quickly and accurately as possible. Progressive prides themselves on offering legendary customer service and I am able to apply my former work experience from the UO Career Center to this role. Progressive offered an extensive claims training program, so I felt set up for success.

One thing that I have learned in my role is patience and being able to relate to our customer. It is not always easy but I try my best and most of the time, customers see that and are flexible with us. Being involved in an accident (many for the first time) is a scary process, and being able to relate to them helps them feel at ease. At the end of the day, it feels great to resolve that "one" claim and have a customer greatly appreciate you for all the hard work you do!

My Progressive Family

The professional support at Progressive is great. Both Management and my peers are willing to bend over backwards for me to succeed. People at Progressive ask you to do your best and they are more than willing to help you achieve those goals. Overall, the culture is very friendly and diverse. We are always encouraged to bring in new ideas and implement them. Progressive gives you a voice!

If you have a passion for making a difference in a customer’s life like me, you should check out the Progressive Claims Adjuster position at

Progressive Insurance is a UO Career Center GOLD Partner. The Career Center's Partner Program helps to connect students with the employers who are committed to hiring UO students.

Thuy was featured in our "You're Hired!" series earlier this year. Check out her profile here.

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