Interested in joining a $3.9 billion tech company with a culture of innovation, and so much room for immediate and long term growth and impact? Are you ready to develop, lead and coach a team of problem-solvers to deliver an even more extraordinary customer experience? Do you enjoy analyzing performance trends and identifying training gaps to improve overall team success and increase customer loyalty? Does an open and fast-paced work environment excite you? Do you want to win and help grow the next billion dollars of revenue for a hyper growth ecommerce company?
Wayfair is growing and committed to hiring analytical, entrepreneurial, and results-oriented MBA graduates to become the next generation of leaders within our world-class, award-winning Sales & Service organization. Graduates will demonstrate their leadership skills and quantitative mindset while working towards creating an amazing customer experience. This is an ideal opportunity for individuals looking to enter the e-commerce space for the first time or those seeking a new challenge to accelerate the growth of our business and build out our unique, personalized customer service model.
Successful candidates will be placed into either our Specialized Sales or Customer Service team dependent upon area of are of interest, skills and experience and growth potential. We have opportunities available in our Utah (Orem and Ogden), Texas (College Station) and Maine (Brunswick and Bangor) locations.
Sales & Specialized Sales
The Sales & Specialized Sales teams at Wayfair are critical growth engines for both our most popular and most strategic, challenging categories at Wayfair, including home improvement, registry concierge, renovation, and upholstery. As product experts across a variety of categories, these teams work closely with our customers to assist them with their purchasing decisions by answering questions about assembly instructions, dimensions, color, etc. In addition to driving revenue in key business categories, these teams are responsible for reviewing and analyzing sales data to identify areas of improvement and developing expertise to provide support to customers who are exploring product offerings.
The Customer Service team at Wayfair provides our customers with an effortless and delightful shopping experience by assisting with any post-order issues that arise from the order fulfillment process, including returns, replacements and delivery status inquiries, etc. This team, comprised of problem solvers, team players and strong communicators, plays a critical role in increasing customer repeat orders – a key metric when considering scalability and ultimately a huge driver of Wayfair’s accelerated growth and mission to create the best customer experience in the retail industry.
• Second-year MBA candidates with a strong track record of academic excellence (strong preference for quantitative backgrounds)
• Ability to think and perform both tactically and strategically
• Proven leadership experience, ideally managing a team
• Strong track record of success with progression in level of responsibility and scope
• Able to multi-task, and pivot readily and react to real-time data
• Comfortable in a data-driven business environment
• Excellent interpersonal and team building skills
• Familiarity with Excel, SQL, and Test and Learn practices is a plus