Featured Competencies and Example

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  Communication: Engaged with more than 200 customers per day, often in a busy and challenging environment ensuring quality customer service. 

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  Critical Thinking: Memorized thirty-two complex drink combinations to prepare orders quickly and efficiently and utilized critical thinking skills in order to accurately customize special requests.

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  Leadership: Consistently stepped up to lead a staff of three when the manager was late or called in sick, making sure daily operations were running smoothly.

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  Professionalism: Received the highest number of positive customer comments in district survey, often highlighting outstanding professionalism.

Talk About It

I helped manage 650 customer orders daily, ensuring accuracy, and took on extra shifts to train staff on new systems for a more positive customer experience.