Featured Competencies and Example

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  Communication: Communicated effectively with guests to ensure their needs were met promptly and accurately, resulting in high customer satisfaction ratings on Yelp.

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  Equity and Inclusion: Implemented equity and inclusion initiatives within the hotel, such as diversity training workshops and accessible accommodations, leading to a more welcoming and inclusive environment for guests and employees.

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  Professionalism: Demonstrated professionalism at all times by maintaining a neat appearance, following hotel policies and procedures, and providing exceptional service to guests.

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  Technology: Utilized technology to streamline check-in and check-out processes, resulting in improved efficiency and reduced wait times for guests. 

Talk About It

Working in a hotel serving guests from all over the world, I utilized digital search technology to recommend local attractions, events, and restaurants when not moving guest luggage to rooms with a team of six others.